Before bed last night I watched 3 iPad repair videos.

First thing this morning, I contacted my regional iTech manager via email, with a couple questions regarding the videos I watched. I informed him about this blog and asked if there was anybody that would be willing to assist… I received a reply within the hour and was pleasantly surprised with a link to official iCracked training website hosted with

I logged in, setup a password and began the first of 26 certification walkthroughs. Within the hour, I completed the ITech customer relation model and received Certificate #1.

Things are going very well, the path is clear. I have confidence that I am not on my own. This is all going to work out very well.

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